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The Relationship Between a Contractor and a Client

The relationship between an employer and a customer is a crucial aspect of a tradesperson’s career. Good relationships can lead to repeat business, referrals, and word-of-mouth marketing – all of which are essential to run a successful business in contracting.

If a customer is unable or unwilling to finish the project on their own then they seek out and engage a contractor to carry the work. They usually sign an agreement that outlines how the work will be completed, the method of payment for, and the procedures that might be required to change orders.

A good contractor-client relationship starts with a clear and open communication. It is crucial to determine who will be the main point of contact and work out the preferred method for your client to communicate with you throughout the project. You can ensure that the communication is clear and there are no misunderstandings.

It is also essential to be transparent with your operation from the start of the project. Informing the client about everything including equipment specifications and pricing to construction procedures, the material and compliance requirements can help increase trust in the client. If something does go wrong on site, make sure to tell your client as soon as possible and provide an outline of how you’ll resolve the issue.

It is essential to keep in touch with your client as the project progresses to ensure that everything is going smoothly. This is the best way to ensure they are satisfied with your work and will continue to hire you on future projects.

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